Our Practice
At Scotvale Medical Centre we are dedicated to providing you with the best medical service possible to suit each individuals needs. This means employing a team of General Practitioners with a range of specialities but also being available when you need us. We have routine appointments available 6 days a week to ensure you are getting the care and support you come to expect from your family GP. Remember... it’s your health, your family and our commitment.
Appointments
If you have a medical concern or are in need of general advice then we recommend booking an appointment. Our routine consultations are available six days a week at the following times:
Monday to Friday 8.00am – 5.00pm
Saturday 8.30am – 12.30pm
Saturday 8.30am – 12.30pm
Sunday CLOSED
Routine appointments are available with all of our Doctors during the above times and we also offer individual consultations with our practice nurses when suitable. Routine appointments are for 10 to 15 minutes. If you have more than one problem and will need more time, please ask for a longer consultation when booking. Extended appointments may incur an additional charge.
If you no longer need or cannot get to an appointment, please phone the surgery to cancel the appointment so that the time can be offered to another patient. We reserve the right to charge a fee for any appointment that is not cancelled.
Urgent appointments will always be given on the same day for urgent medical conditions, but it may not always be possible for you to see your normal Doctor.
After Hours Care
In case of emergency please call OOO.
At Scotvale medical we understand that medical concerns are never convenient. If you are seeking medical attention outside of our practice hours, please contact House Call Doctor on 13 55 66.
House Call Doctor treats minor emergencies when your regular GP is closed. The afterhours GP service is bulk billed for Medicare and DVA card holders and allows you to wait in the comfort of your own home for a doctor to come to you.
House Call Doctors are available:
Monday to Friday from 6.00pm to 8.00am
Saturdays from 12pm through to Sunday & Public Holidays 24 hours a day.
Please note the House Call Doctor is not an accident and emergency facility, nor should it be used as an alternative for regular General Practitioner care.
Interpreter Service
If you or a family member requires an interpreter service, we can organise this for you.
This practice encourages patients to use the Translating & Interpreting Service (TIS)- 131 450. This service operates 24 hours a day.
Deaf or people who have a hearing or speech impairment can contact the
National Relay Service - 133 677.
Fees and Charges
Scotvale Medical Centre is a private billing practice. We do not provide accounts and all fees must be settled at the time of consultation. Fees are payable by cash, cheque, bankcard, MasterCard or Visa.
Our billing policy is displayed in the reception area of the surgery. If you have any difficulty in paying our fees, please discuss it with us. We do provide a bulk billing service for over 65 Aged Pension and DVA card holders who are regular patients at our surgery.
Health Care Card (Yellow, Centrelink issued card) holder are not bulk billed, we do however offer a reduced fee.
Patient Feedback
Our practice strives to provide you with quality care. If you have any comments, suggestions or complaints please take the opportunity to discuss these with any of the staff who will direct you to the correct person or one of the doctors. We feel that all problems are best dealt with in the practice. However, if you feel you need to take up an issue outside the practice please find details for:
Office of the Health Ombudsman
PO Box 13281
George Street
Brisbane QLD 4003
George Street
Brisbane QLD 4003
Phone:
133 OHO (133 646)
Fax: (07) 3319 6350
Email: complaints@oho.qld.gov.au
Website: www.oho.qld.gov.au
Fax: (07) 3319 6350
Email: complaints@oho.qld.gov.au
Website: www.oho.qld.gov.au